Question 1

How does the support actually work?

Accepted Answer

We start with a free, no-obligation conversation about your business and the tasks taking up your time. From there, we'll agree a monthly package, the work you'd like us to handle and how best to share information.

We work remotely using your existing email, shared folders and business software wherever possible. You'll have a consistent point of contact and we'll keep you updated as tasks are completed.

Question 2

Do I have to sign a long-term contract?

Accepted Answer

Not at all. Our services operate on a flexible, monthly rolling agreement, with no long-term commitment. We simply ask for 30 days' written notice if you decide to cancel. We want you to stay because our support makes a difference to your business, not because you're tied into a lengthy contract.

Question 3

What happens to hours I don't use?

Accepted Answer

Each package includes a set number of administration hours for that month. Any unused hours expire at the end of your monthly billing period and don't roll over. Your monthly package reserves dedicated capacity for your business, so there's time set aside to complete your agreed tasks within agreed deadlines. We'll keep track of your hours, and if you're regularly using less than your allowance, we can discuss whether a smaller package would be more suitable.

Question 4

What if I need more hours one month?

Accepted Answer

No problem. Additional administration is available at £35 per hour, subject to availability and your approval. We'll always let you know before exceeding your included hours, so there are no unexpected charges. If you regularly need additional support, we can help you choose a package that better suits your workload.

Question 5

When are you available, and how quickly will you respond?

Accepted Answer

SmallBizAdmin offers flexible remote administration designed around your business needs. Customer emails and enquiries are monitored during normal weekday business hours, in line with your chosen package and agreed response times. Administrative tasks such as invoicing, spreadsheets, document preparation and general paperwork may be completed during the day or evening, depending on the nature of the work and agreed deadlines. We focus on getting your work completed reliably and on time, rather than restricting administration to traditional office hours. We don't provide guaranteed immediate responses or 24/7 support, but we'll always agree clear expectations before getting started.

Question 6

Who will I be working with?

Accepted Answer

SmallBizAdmin is an independent, founder-led business, so you'll deal directly with the same experienced person each month. We believe in building genuine working relationships and taking the time to understand how your business operates. You'll receive professional, personal support from someone who gets to know your systems, processes and customers.

Question 7

Can you work with the software I already use?

Accepted Answer

Absolutely. We have extensive practical experience with Microsoft 365, Outlook, Excel, SharePoint, Sage 50, Sage 200, Sage Intacct and BigChange. We're also comfortable learning other business systems, so there's usually no need to change the software you're already using. We'll discuss your existing setup during your initial consultation to make sure we can support it effectively.

Question 8

How is my business information kept secure?

Accepted Answer

We understand that trusting someone with your business information is a big decision. All client information is treated confidentially and used only for the work we've agreed to undertake. Where possible, we use individual user accounts, appropriate access permissions and secure methods of sharing information, so you remain in control of your systems and data. Confidentiality and data protection responsibilities will be covered in our service agreement, with additional confidentiality agreements available where required.

Question 9

How do I pay?

Accepted Answer

Our monthly packages are invoiced in advance, with payment made by bank transfer. Your first payment is due before support begins, and subsequent payments are due at the start of each monthly billing period. Any additional hours or separately agreed services will be invoiced as arranged. There are no online payments or automatic card charges through our website.

Less admin.More business.

Running a business is hard enough. The admin shouldn't be.

Invoices piling up

Customer emails going unanswered

Evenings spent catching up on paperwork

Quotes and follow-ups getting forgotten

All the office support you need. None of the overheads.

Email & Enquiry Management

Invoicing & Payment Follow-ups

Quotes & Sales Administration

Diary & Appointment Management

General Office Administration

Customer & Supplier Support

Not just admin experience. Real business experience.

IT & Microsoft 365

Finance systems

Business operations

Three simple steps to a lighter workload.

Tell us what you need

Choose your support

Get your time back

Professional office support. Without the full-time cost.

Office Essentials

Office Partner

Complete Office Support

Experienced support. A personal approach.

One consistent point of contact

Careful with your information

Clear, agreed arrangements

Good questions. Straight answers.

Ready to get your evenings back?